WARRANTY AND RETURN POLICY
- Before receiving the goods:
Customers have the right to refuse to receive goods and refuse to pay when the delivery staff delivers the wrong products in the order or discovers that the products are defective.
- After receiving the goods:
- Customers who come to exchange or return must bring the purchase receipt.
- The goods to be exchanged must be the goods with the original packaging, the quality of the goods inside is still guaranteed. At this time, customers can only exchange for products of the same type, for products of higher value, please compensate the difference; For products of lower value, we will not be able to compensate for the extra cash.
- Goods are exchanged due to the fault of the Store (the store sells expired products) or the fault of the supplier (the goods inside the packaging are not quality), the customer will be exchanged for equivalent goods of the same type.
- Goods can only be returned for a refund in the event that the goods are faulty by the store or the supplier’s fault and there are no equivalent goods of the same type to exchange at the time of the customer’s arrival.
- For cases of delivery delay of more than 7 days, you can contact the company’s phone number to discuss the cancellation of the purchase contract. Contact for return:
Customers bring the product with the purchase invoice with the product to the store address printed on the invoice to be processed for the return. In case of other complaints, please contact the Store hotline on the purchase invoice or 02722 200 239 for the best support.