PRIVACY POLICY

Privacy Policy is a policy that we pay close attention to to protect and build trust with our customers. We make sure to only collect information related to the purchase and sale transaction. The meaning of the commitment to protect the privacy of customers’ personal information is to provide information when requested by the competent state agencies to share data on the website. The mandatory privacy policy must be clearly visible to consumers before or at the time of information collection.

I. Purpose and scope of information collection

• We will be required to collect certain information from you when you place an order on the website.
• We collect, store and process your information for purchase and other service notifications.
• We may pass on your name and address to a third party for them to deliver to you.
• Online payments will be processed by reputable banks in Vietnam.
• Your order details are kept by us in the order system.

II. Scope of information use

We may use the information we collect about you in a variety of ways, including:

• Process your purchases of products and use of services;
• Deliver your gift certificate or online gift as directed by you;
• Communicate with you about orders, purchases, returns, accounts, programs;
• Respond to your customer service inquiries and requests for information;
• Post your comments or statements on our websites;
• Maintain and improve our websites, mobile applications and the products and services we offer.

III. Information storage time

The customer’s personal information will be stored until the customer has a request to cancel or the customer manually logs in and cancels. In all cases, customer’s personal information will be kept confidential on the system of e-commerce transaction page tsgcoop.com

IV. Address of the unit collecting information and managing personal information:

TSG FOODS CO., LTD

Address: Lo Lien Ap, Hamlet 3, My Yen Commune, Ben Luc District, Long An Province.

Hotline: 02722 200 239.

Email: hello@tsgcoop.com

V. Committed to Confidentiality of Customer’s Personal Information

Our company is committed to protecting your information using technical, physical and managerial security measures to reduce the risk of any loss, misuse, access, disclosure or Illegally modifying your information in accordance with the Law. Some of our protections include firewalls, data encryption, physical access controls, and administrative information controls. We always want to give our customers absolute safety and peace of mind when using our services. 

VI. Data security

We always strive to keep our customers’ personal information safe, we have been implementing many safety measures, including:

• Ensuring safety in the operating environment: we store our customers’ personal information in a secure operating environment and are accessible only to employees, representatives and service providers on an as-needed basis know. We comply with industry standards and laws in the privacy of customers’ personal information.
• Payment information: confidential according to industry standards.
• In the event that the information server is attacked by a hacker leading to the loss of customer personal data, we will be responsible for reporting the incident to the authorities for timely investigation and handling and notify the customers know.

VII. Customer’s rights to personal information

Customers have the right to provide us with personal information and can change that decision at any time. Customers have the right to self-check, update and adjust their personal information by logging into their account and correcting personal information or asking us to do this.

VIII. Contact Info

If you have any questions or concerns about this Policy or the practices of our collection and management of personal information, please contact us by: 

• Hotline: 02722 200 239
• Email address: hello@tsgcoop.com

IX. Accept mechanism and adjustment of claims related to the personal information of customers.

When the customer submits the customer’s personal information to us, the customer has agreed to the terms that we have stated above, TSG FOODS Co., Ltd. is committed to the confidentiality of the personal information of the customers in any way possible. We use encryption systems to protect this information from unintended retrieval, use or disclosure.

TSG FOODS Co., Ltd also recommends that customers should keep confidential information related to customers’ access passwords and should not share it with anyone else.

Members have the right to submit complaints about the disclosure of personal information to third parties to TSG FOODS Co., Ltd. When receiving these feedbacks, the company will confirm the information, have the responsibility to answer the reason and guide the member to restore and keep the information confidential. Contact email: hello@tsgcoop.com

TSG FOODS Co., Ltd. is responsible for taking technical and professional measures to verify the reflected contents. Processing time for feedback related to customer personal information is 7 days.

X. Effective

This Privacy Policy is effective from 05/05/2021.